Refund Policy

1. Eligibility for Refunds

• Refunds are considered for products that are damaged, defective, or significantly not as described.

• To request a refund, you must contact us within 14 days of receiving the product.

• Products must be returned in their original condition, unused, and with all packaging intact, unless the item is defective.

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2. Non-Refundable Items

The following are not eligible for a refund:

• Items that have been worn, washed, or altered

• Change of mind purchases

• Sale or clearance items (unless defective)

• Items returned without proof of purchase

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3. How to Request a Refund

To initiate a refund, please contact us via:

• Email: smexydez@gmail.com

• Phone: 905-208-9717

Include your order number, product details, and reason for the refund. We may request photos of the item to verify its condition.

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4. Return Shipping

• Customers are responsible for return shipping costs, unless the product is defective or damaged.

• We recommend using a trackable shipping service to ensure the item reaches us safely.

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5. Refund Processing

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 7–14 business days.

• Shipping costs are non-refundable, except where required by law.

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6. Exchanges

• Exchanges for a different size, color, or style may be offered on a case-by-case basis.

• Contact us for availability and instructions.

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7. Defective or Damaged Products

• If you receive a defective or damaged item, contact us immediately.

• We may offer a full refund, replacement, or store credit depending on availability.

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8. Legal Disclaimer

• This Refund Policy is subject to applicable consumer protection laws.

• By making a purchase with Vyntrix, you acknowledge and accept the terms outlined in this Refund Policy.